Technical Support

Info
Comments and general questions are welcome at: [email protected]

Info

Comments and general questions are welcome at:

Please contact our support team using the following e-mail:
[email protected]

Before you contact us, please do the following:

Read through the document: it may already contain an answer to your question.
Ensure that you are using the latest version of Proxifier available at http://www.proxifier.com

If you contact Technical Support, please provide as much information as possible about the problem, including:

Proxifier version and edition (Help->About) (e.g. “Proxifier for Mac v2.0”).
OS version (e.g. Mac OS X 10.7.4).
Your Network Configuration (your IP address*, proxy server IP and Port, proxy server protocol (e.g. SOCKS), proxy server name (e.g. Squid or Microsoft ISA).
The description of your problem (be as detailed and comprehensive as possible), exact steps to reproduce the problem.
Proxifier registration information (if you are a registered user) — registered users get higher support priority.

* We need the first byte of an IP address only. So you can specify IP addresses like 10.x.x.x, 192.x.x.x and etc.